Killarney Hotels, one of Ireland's 5 star luxury hotel groups, required an integrated approach for their online booking engine.
Increasing conversion rate and integrating the hotels' online bookings with the Micros Fidelio Opera system was a key priority.
The project involved implementing iPublish (p3's content management system) on the group and hotel websites and putting all three individual hotels on the iRes OWS platform.
New features included the integration of the website to Opera, using iRes OWS. Additonal functionality was also added to create a customised booking engine.
Two way integration with the groups PMS (Opera) was the key driver in this project.
The delivery of website bookings directly to each hotel's PMS has resulted in a significant time saving as well as real time rates and availability for customers who book direct- which is good news for customers Killarney hotels and their customers!
Killarney Hotels direct clients now have access to the real time availability and the
p3 solution has helped cut down on data inputting and freed up staff to focus on customer service.
